BY PLACING AN ORDER, YOU UNDERSTAND & ACCEPT ALL OF OUR SHIPPING POLICIES & UNDERSTAND THAT SANSEA IS NOT RESPONSIBLE FOR LOST MAIL, STOLEN MAIL, OR DELAYED SHIPPING.
Most shipping-related questions can be answered here, so we kindly ask that you read the information carefully:
All orders are shipped via USPS. After placing your order, you’ll receive a confirmation email with your order number and receipt. If you didn’t receive an email, it may be because you entered a phone number instead of an email address. If this happens, please contact us as soon as possible with your name and order date so we can resend your receipt. Also, be sure to check your junk mail/spam folder—our emails may end up there. If so, just mark it as “not spam” so future emails go directly to your inbox.
Once your order has been shipped, all shipping-related questions should be directed to USPS. Please double-check your mailing address before placing your order, as we are not responsible for any lost, stolen, delayed, or damaged packages once they are with USPS. If your package goes missing, you’ll need to file a claim with your local USPS office. Order confirmation and tracking details will be sent to your email once your order ships. Please allow 24–48 hours for tracking information to update.
Please understand that once your order has shipped, we CANNOT cancel your package or make any shipping related changes to your order, including shipping addresses. Mahalo for understanding.
Our shells are hand picked + ethically sourced with care & intention.
Each shell holds the sun’s gentle warmth & the ocean’s calming energy. Our collection is a tribute to Hawai'i and all of the beautiful treasures it offers.
Founded in 2017, SANSEA JEWELRY LLC is a locally owned and operated jewelry brand based on Kaua‘i. Born and raised in Hawai‘i, owner and designer Chelsy first began making and selling jewelry in high school before expanding to local markets and later launching an online store.
Designed to move with you—and made for every moment in between.
SANSEA creates ʻĀina & ocean inspired shell jewelry made with non-tarnish 14k gold filled & sterling silver metals.
Our vision is to design jewelry that brings a little piece of Hawai‘i into your everyday life.
WE DO NOT ACCEPT RETURNS, EXCHANGES, OR REFUNDS. ALL SALES ARE FINAL.
Please refer to our Policies & FAQ page before placing an order. For all order inquiries, please reach out to us via email sanseahawaii@gmail.com
Mahalo
Our current processing time can always be found on our 'policies' page. Once your order ships, you’ll receive an email with a shipping confirmation and all tracking details.
Our current processing time is 1-3 weeks (or sooner)
We appreciate your patience and support!
All of our jewelry is made using high-quality 14k gold filled materials. While 14k gold filled jewelry is designed for everyday wear, we highly recommend limiting exposure to saltwater, chlorine, and moisture whenever possible, as repeated exposure can contribute to premature wear over time.
If your jewelry does get wet, we recommend rinsing it with fresh water and gently drying it with a soft polishing cloth afterward. This will help keep your pieces looking their best.
For long-term care, store your jewelry in an airtight bag or jewelry box away from heat and humidity. Avoid direct contact with lotions, oils, perfumes, sunscreen, and other harsh chemicals. For best results, put your jewelry on after applying beauty or skincare products.
We currently only offer shipping within the United States.
