FAQ
ALOHA! Here you will find answers to frequently asked questions and all information related to our brand background, shipping info, store policies, and contact information.
Frequently Asked Questions
For all inquires, please reach out to me via email rather than Instagram direct message.
Email: sanseahawaii@gmail.com
PLEASE INCLUDE YOUR ORDER NUMBER, ORDER DATE, AND NAME in your email.
HOW LONG WILL MY ORDER TAKE?
7-14 business days.
Each and every piece is handmade, packaged, and shipped by one set of hands! Sansea is a small-batch jewelry business owned and operated with a "made to order" basis. "Made to order" means that all Sansea products are only manufactured when a customer places an order, rather than being produced and stocked in bulk beforehand.
Many of the products I create require that I order special materials upon demand. Therefore, processing times vary as all items are made to order. Your order will take an estimated 7-14 business days to process before shipping. As always, your patience is truly appreciated, MAHALO!
HOW CAN I CARE FOR MY JEWELRY?
To further your jewelry's longevity of luster and shine, remove your pieces before contacting water and harsh chemicals. Our 14k gold filled metals are high quality and non-tarnish, meaning with proper care, they are made to last. However, consistent exposure to water, salt water, wet/moist environments, or chlorine CAN very well cause gold filled metals to experience discoloration if it is not properly cared for. Avoid all contact with harsh chemicals such as body oils, tanning lotion, perfume, chlorinated water, etc. as these harsh chemicals can eventually cause the metals of your jewelry to lose its color and shine.
To properly care for your pieces, remember to store your jewelry in a dry area, away from heat and moisture. It is recommended to store your jewelry in a closed box or clean, air tight bag to protect your pieces from exposure to elements like dust, humidity, and moisture that can deteriorate the materials over time.
RETURN/EXCHANGE POLICY
SANSEA does not accept any returns or refunds. All products are made to order and all sales are FINAL.
If you're unsatisfied with your purchase, please email sanseahawaii@gmail.com We'd be happy to assist you in options such as exchanges for store credit or an item of equal value. If your exchange request is accepted, it MUST be mailed within 7 days.
FOR ALL ORDER INQUIRIES PLEASE INCLUDE YOUR ORDER NUMBER, ORDER DATE, AND NAME
Sansea does not cover shipping costs for exchanges.
SHIPPING POLICIES
SANSEA is not responsible for lost, damaged, or stolen mail. Once your package is in the hands of our mail carrier, USPS, we are not liable for your package being stolen, damaged, or lost. You will need to contact your local USPS to file a lost/stolen mail claim.
All orders are shipped through USPS.
Confirmation + tracking information is sent as soon as your order ships, all details will be sent to the email address provided in your order. Once orders are shipped, we CANNOT cancel or make any shipping related changes to your order, including shipping addresses.
Once your package has been shipped through USPS, please understand it is no longer in our hands & control. Therefore, we are not responsible for lost or stolen mail. Once your order's shipping status has initiated, all shipping inquiries regarding delays, tracking, etc. will need to be made with the USPS service. SANSEA can assist you with tracking numbers only.
ABOUT SANSEA
SANSEA is a wahine-owned business, locally crafted by Chelsy on the island of Kaua’i since 2017. SANSEA is home to hand-picked shell jewelry and Hawaii's original shell keychains.
I, Chelsy, am born and raised on the Garden Isle, known as the island of Kauai. I was raised by two parents that are surfers so you can only imagine how much time I spent near the ocean growing up. As a young girl that was always at the beach, I quickly fell in love with two hobbies that the ocean provides for me- surfing and collecting shells. My passion for collecting + crafting shells into my own jewelry first began as a hobby more than ten years ago. In my teen years, I got invited to attend craft shows and local art walks to showcase my designs. Many craft shows and several years later, with the outpour of love & support of my amazing friends, family, and loyal customers, my small business Sansea evolved.
The focus of Sansea is to offer jewelry pieces that are made with high quality materials such as 14k gold fill metals and sterling silver combined with hand-picked shells all sourced from the beaches of Kauai. All shells are hand picked on the beach or found in the ocean while diving! I spend lots of time cleaning, organizing, and sorting each shell before actually beginning the process of jewelry making. I love what I do and I am thankful that many of you love my creations! It is truly a blessing.
SANSEA is a one-woman show all around. Everything from running Sansea's social media platforms, photographing content, and designing your pieces are all done by one person only! Every step of your order from start to finish (ordering materials, designing, crafting, packaging, and shipping your order) is done by one set of hands. I, Chelsy, am extremely appreciative and beyond grateful to every single one of you that has contributed in any way to support my creations, dreams, & business as a whole. As a full time college student, your orders are supporting my educational expenses and dreams! My brand SANSEA wouldn’t be where it is today without the amazing community of supporters like you, that have helped grow this brand. Thank you for your support and continuous love. I truly appreciate it and mahalo for taking your time to read this info page.